TERMS AND CONDITIONS

ONYX RESTAURANT BAR TERMS AND CONDITIONS OF SERVICE:

These terms are between Onyx Restaurant Bar and its patrons defined as ticket holders and their guests.

Preamble:
The “Ticket Holder” is defined as the person under whose name the tickets have been ordered. This individual bears responsibility for the conduct of their guests. Both the Ticket Holder and their guests have the right to peacefully enjoy the premises and the offerings, including the event. They are required to respect the venue’s furniture and equipment. Entering the premises of Onyx Restaurant Bar constitutes acceptance of the terms and conditions listed herein.

Refund Policy for Tickets and Pre-purchased Goods

Tickets and food packages purchased on onyxcafebar.com.au cannot be exchanged or refunded unless cancelled 14 days or less before the event. In such cases, Onyx Restaurant Bar will refund the purchase price minus a 25% cancellation fee and will not refund any service fee/s.

Cancellations must be made in writing to bookings@onyxcafebar.com.au

No refund is provided on the day of the event.

No show

A ticket is considered a no-show if the ticket holder has not arrived within 30 minutes after the beginning of the event. Onyx Restaurant Bar reserves the right to use the seat allocated to such ticket for another patron. Note that ‘no-shows’ will not be entitled to any refund.

Artist cancellation

If an artist cancels on the day of the performance, Onyx Restaurant Bar may replace the cancelled artist with a suitable artist. If the cancellation occurs one day or more prior to the performance, Onyx Restaurant Bar will refund in full the original ticket(s) of the Purchaser through the same payment method used for purchase.

Seating arrangements

Onyx Restaurant Bar endeavours to seat parties of up to 12 persons together, subject to the seating category, table availability, and order of purchase date.
Seating is allocated in advance of the show. Any seating requests must be made at the time of booking and are not guaranteed.

Admission and eviction rights

Management reserves the right to refuse admission or evict individuals for public order and the enjoyment of other patrons.

Management reserves the right to refuse admission or evict individuals for inappropriate or abusive behaviour towards staff or other patrons.

Patrons must not block walkways in the venue, for the safety of staff and other patrons.

Responsible Alcohol Service

Onyx Restaurant Bar is committed to Responsible Alcohol Service.

Underage Patrons Policy

Persons under 18 are admitted with a responsible adult and a meal purchase.

Acceptance of Terms

Purchasing a ticket(s) signifies acceptance of these Terms and Conditions.

Pricing Errors

Onyx Restaurant Bar may cancel tickets issued due to pricing errors and refund any payments made. In the case of pricing errors, Onyx Restaurant Bar will contact the Purchaser with an option to repurchase the ticket(s) at the correct price.

Weekend and Public Holiday Surcharge

Due to penalty clauses imposed by the Awards for employees working on weekends, Onyx Restaurant Bar imposes a surcharge of 10% on Saturdays and 15% on Sundays and public holidays on all food and beverage orders.

Clause Enforceability

The unenforceability of any clause will not affect the enforceability of the rest of the above clauses in these Terms and Conditions.

Communication

By providing your information, you agree to allow Onyx Restaurant Bar to use your details for communications, including newsletters about upcoming shows and occasional SMS alerts for concerts of interest. Opting out is possible at any time.

Privacy Policy

Onyx Restaurant Bar is committed to protecting your privacy. We do not share or resell your information. Any communication claiming to be from us that suggests otherwise should be regarded as unauthorised. For more details, please refer to our privacy policy.